Orlando Managed IT Services FAQ

Most days the MSP is invisible — patches getting pushed overnight, alerts getting acknowledged before anyone notices, the occasional password reset or printer issue handled in a few minutes. The visible stuff is the projects: rolling out a new document management system, hardening security after an insurance carrier asks for it, prepping for the FTC Safeguards audit, getting the remote-worker setup actually working from a beach house in Destin. Day-to-day boring is the goal.

If the new MSP knows the platform — Clio, MyCase, PracticePanther, NetDocuments, iManage — and runs a clean transition with the outgoing provider, no. The friction usually comes from undocumented configurations, expired licenses no one tracked, and admin credentials the old MSP doesn't want to hand over. A competent Orlando MSP plans for that and works the transition over a few weeks rather than flipping a switch.

Not with every provider. Some Orlando MSPs require 24 or 36 months with termination fees; Dytech Group runs month-to-month, no long-term lock-in. The trade-off is usually that month-to-month providers price slightly higher, but the firm carries less risk if the relationship doesn't pan out. The office number is (407) 678-8300.

Yes, in Dytech's case. The phones don't get answered from offshore. That matters more for legal work than most categories — the conversations involve client matter context, billing systems, and occasionally privileged information, and the friction of explaining all that across a language and time-zone gap on every ticket adds up fast.

If the email security stack is doing its job, that phishing email never made it to the partner's inbox in the first place. If it did, the MSP's incident-response process kicks in — review headers, check whether anyone clicked, validate MFA logs, and confirm no credentials were entered. If credentials were entered, the account is locked, sessions are killed, and the password is rotated before the partner finishes typing the second email to the entire firm warning everyone not to click.

Roughly $150-$225 per user per month for fully managed IT including the security stack, depending on what's in scope. Add line items for the legal-specific software the firm uses, the document management system, and any specialty tools (e-discovery platform, contract analytics, etc.) that the MSP supports directly. Total IT spend for a 30-attorney firm typically lands in the $8K-$15K/month range all-in.

An MSP knows enough to support the firm — preserving relevant data, suspending retention policies on identified custodians, producing audit logs and metadata when asked. The actual e-discovery work (collection, processing, review, production) generally goes to a specialist e-discovery vendor or the firm's litigation support staff. The MSP's role is to keep the underlying systems clean and discoverable, not to do the discovery itself.

Thirty days for the operational baseline. Discovery and inventory in week one, agent and EDR deployment in week two, help desk transition starting in week three, and steady-state managed services by the end of the first month. Strategic projects (security improvements the assessment identified, new equipment, cloud migrations) get sequenced over the next quarter.